Status Tagging Update _ 031524

Created by Sarah Madoro, Modified on Fri, 20 Dec, 2024 at 11:52 AM by Sarah Madoro

Update on Status Tagging

Effective immediately, we are implementing an updated procedure for status tagging. Moving forward, resolved tickets should be marked with the status tag "Resolved" instead of "Closed."

This change is crucial as tickets tagged as "Closed" will now be automatically archived after 120 days.