This view is ideal for agents because it allows them to see all their assigned tickets, whether they're open, pending, or closed. It helps agents manage their workload better, stay organized, and provide timely responses to customers. Overall, it makes it easier for agents to deliver excellent customer service.
Optimize the Notifications
Customizing the notification feature lets agents control how they get alerted, ensuring they stay updated without getting overwhelmed. They can choose which notifications to receive—like emails or pop-ups—based on what works best for them. This way, agents can focus on their work while still staying on top of important updates.
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