Last Updated: 06/16 (08:00 am CST)
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| MONTHLY AVERAGE FIRST RESPONSE & RESOLUTION TIME | |||||
| Time Period by Week | Average First Response (h:m:s) | Average First Response (h) | Average Resolution Time (h) | ||
| H | M | S | |||
| January | 4 | 7 | 29 | 4.12 | 7.76 |
| February | 4 | 0 | 37 | 4.01 | 16.42 |
| March | 2 | 0 | 2 | 2.00 | 23.45 |
| April | 3 | 5 | 53 | 3.10 | 12.45 |
| May | 4 | 21 | 11 | 4.35 | 18.92 |
| June | 2 | 13 | 8 | 2.22 | 10.22 |
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